Work Experience

ITX - Product Manager (2017 - Present)

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Partners with business operations to achieve strategic initiatives by working with a team of nine software developers and QA engineers through agile development process by driving requirements and bridging communication from within the team to clients and stakeholders. Scope required detailed analysis of the competitor environment and data to develop effective strategies to stretch resources, define features, and schedule delivery. Achieved results by negotiating costs and executing plans with complete financial responsibility for budgets between 100K and $1M for all different types of organizations and industries. 

Responsibilities:

  • Works closely with primary Client Stakeholder / Product Owner to determine the scope, goals, and objectives of new products while effectively communicating the vision and strategy and keep everyone aligned.

  • Facilitates Road-mapping and Release Planning, and with the Client and Product Owner, while managing the Roadmap and Release Plan. Provides support to ScrumMaster during sprint ceremonies and cycles, ensuring the vision is being delivered.

  • Shift the focus to continuous innovation by analyzing problems from multiple angles to create functional requirements, user stories, wireframes, test cases, and user guides.

  • Translates business requirements into software requirement specifications, applying qualitative and quantitative research methods from design through post-release to ensure product aligns with customer expectations.

  • Facilitates Agile ceremonies, specifically Stand-ups, Sprint Planning, Backlog Grooming, Sprint Retro and Sprint Review/Demo sessions for the teams.


XPO - Product Manager (2015 - 2017)

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Partnered with business operations to achieve strategic initiatives for the $1B line of business by leading a team of five software developers and QA engineers through agile development process by driving requirements and bridging communication from within the team to clients and stakeholders. Scope required detailed analysis of the competitor environment and data to develop effective strategies to stretch resources, define features, and schedule delivery. Achieved results by negotiating costs and executing plans with complete financial responsibility for budgets up to $200K and ROIs up to $2M for the $15B organization that is #151 on Forbes.

Responsibilities:

  • Improved operations by developing tracking tools, evaluating data, and outlining roadmaps for success in driving the vision, strategic goals, objectives, and release action plans within resources and timelines.

  • Strengthened technology strategies by defining requirements for the products and collaborating closely with engineers and designers on feature definition and Business and Sales teams during software demonstrations and webinars.

  • Leveraged an understanding of trends and organizational strengthens, weaknesses, opportunities, and threats to accurately develop clearly defined benchmarks to execute the product lifecycle development plan.

  • Shift the focus to continuous innovation by analyzing problems from multiple angles to create functional requirements, user stories, wireframes, test cases, and user guides.

  • Translated business requirements into software requirement specifications, applying qualitative and quantitative research methods from design through post-release to ensure product aligns with customer expectations.

  • Facilitated Agile ceremonies, specifically Stand-ups, Sprint Planning, Backlog Grooming, Sprint Retro and Sprint Review/Demo sessions for the teams.


Verian - Product Manager (2013 - 2015)

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Navigated the complexities of leading the team in delivering customized products by communicating and documenting the vision and scope of the product development plan. Led a team of four employees in executing multiple projects by quickly resolving operational issues of employees, logistics, service, and response to critical development issues. Managed the $100K budget and reported to the VP of Product Strategy directly.

Responsibilities:

  • Balanced the needs of multiple players, serving as a communications center and mediator of conflicting interests between stakeholders including the development team, sales, marketing, and each valued end user customer.

  • Prioritized customer problems to rapidly resolve issues while also tracking key business metrics for product (including P&L), with accountability for agreed targets.

  • Impacted product direction with comprehensive reports, abstracts, dashboards, and charts to highlight research/data results and guide product features in alignment with client initiatives and deliverables.

  • Reduced development time and costs using clearly outlined assumptions and constraints, WBS, external communication, delivery strategies, issue management, resource plans, budgets and follow-up.

  • Increased transparency into current positioning by tracking matrixes and key performance metrics in reports to monitor deviations from targets, resulting in proactive realignment and clear oversight for C-level executives.

  • Minimized escaped defects in development by administering testing plans, product reviews, and feedback sessions related to application functionality and design.

  • Enhanced product delivery results by creating clear user manuals, training end-users, and providing help desk support that resulted in improved client satisfaction and quick resolution of issues.


QSI - Business QA Analyst (2008 - 2013)

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Helped position the product for the future by designing testing requirements with a focus on future development needs. Prepared test cases, business process models, case diagrams, implementations and on-site training.

Responsibilities:

  • Advanced quality assurance in operations by identifying inefficiencies and formulating changes to the standard of operating procedures and templates to derive and execute action plans and meet deadlines.

  • Pushed projects through the pipeline by managing all phases of planning and deliverables, resulting in process consistency for providing quality assurance and developing testing efforts for all software suites in SDLC.

  • Served as an “information resource,” communicating with SMEs to prepare Business Process Requirement (BPR) documents for new implementations and ongoing projects.

  • Boosted results by creating test cases and test scripts, compiling appropriate test cases for User Acceptance Testing (UAT) and inclusion in the Software Test Plan (STP) for every major, minor, or patch release.

 

 

Education & Certifications

  • Central Piedmont Community College - Associates in Arts (2009)

  • Pragmatic Marketing - PMC Level III - (2015)

  • Scrum Alliance - Certified Scrum Master (2016)

  • Federal Aviation Administration - UAS Part 107 License (2018)

 

 

Skill Sets

  • Project management and bug tracking softwares: Jira, Trello.

  • Agile method and Scrum framework, lean principles.

  • Digital UX design softwares: Axure, Invision, UXPin, Marvel.

  • Content management system: Salesforce, Wordpress.

  • Digital Analysis and Marketing tools: Google Analytics, HotJar, CrazyEgg, New Relic.

  • Languages: English (fluent), French (beginner), German (beginner).